Have not received an order confirmation?
Order confirmation will arrive within one hour of completing an order. Feel free to check your junk mail if it's not in your regular inbox. Should you not have received confirmation, feel free to contact us at email@example.com so that we can check if your order has gone through!
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Where do I enter my discount code?
After you have added everything you want to your shopping cart, just click through to payment. There you will see a small box where you enter the discount code!
The discount code doesn't work?
If the discount code doesn't work, it could be one of the following reasons: - You cannot apply discount codes to already discounted items - Discount codes cannot be combined, so you can only apply one discount at a time. - Don't forget to click on the "OK" box to activate your discount code If none of the above options were helpful, please contact customer service firstname.lastname@example.org
How can I change my order?
Unfortunately, we cannot make changes to your order after it has been placed. Our warehouse employees work super fast and when you order, the item is already shipped to order. Therefore, remember that you double-check that the address and size are correct before booking.
How do I know which size to choose?
We have our own size guide on each product. It says different dimensions to the different sizes. If you are between two sizes, we recommend going up. Should the size turn out to be wrong, we will of course help with prey. Feel free to contact customer service for help with size.
Returns & Exchange
Is there a free return?
There is a return fee when you use our return portal. This can be found on the website under RETURN/DELIVERY.
How long does it take for the return to be processed?
From the time the parcel has arrived at our warehouse, the return department will process them on an ongoing basis. We have treatment time of 7-14 days. After it has been processed you will receive an email from our customer service. Refunds will be made within 1-7 business days of processing.
Want to change products, how do I proceed?
To make a return, follow our return portal, which can be found during shipping/return. There you can enter the reason for return. Do you want to switch to a new product or a new size. Unfortunately, we cannot guarantee you that the desired product is in stock when we process your return. Therefore, we advise you to place an order for this to secure your product.
Questions and Feedback
Have received an incorrect/defective product, what should I do?
If you have received a defective product, or the product was destroyed during use due to manufacturing defects, we will of course help you as quickly as possible. As a consumer, errors should be advertised within a "reasonable time" and immediately after the error was discovered. According to the Consumer Purchase Act, the reasonable time is 2 months. If you would like to advertise, please contact customer service with the information below: - Order number - Customer name - Product name - Attached photo Customer Service will contact you as soon as possible.
Customer service hours:
Monday - Friday 08.00-16.00 Weekends and holidays closed.
How can I apply to collaborate with your brand?
If you would like to become a partner, please contact email@example.com with the information below: - Name - Username on either instagram or TikTok